英文客服是服務跨境電商行業或者外貿行業的客服人員，英文客服的需要解決的問題一般與普通客服有所不同，有時會遇到很多的售后問題，有的客服英語不是很熟練，遇到售后問題需要聯系國外客戶會比較吃力，這里匯總了常用的實用英語模板，希望能夠對大家有所幫助。
一、賬號登錄出現問題
Hi there,
My account is 2XXXXX3@qq.com(賬號郵箱), but I can't log on with my password. Would you please help check my account and confirm my registration status. Thanks.
二、催促網站發貨
Hi there,
My order number is 123456(訂單號), which was placed on 05/22/2016(訂單日期). I kindly request if you could accelerate the processing and the picking so that the order will be delivered ASAP. Thanks.
三、要求發貨合箱
Hi there，
My order number is123456(訂單號), which was placed on 05/22/2016(訂單日期). I'm writing to check if you will ship all things that I ordered in a single package. Please do not separate them into several packages. Thank you.
四、申請退貨
Hi there，
My order number is 123456(訂單號), which was placed on 05/22/2016(訂單日期). I don't like it since color is different from what I have expected(退貨理由). Can you offer me free shipping label to return it? Thanks.
五、追問快遞號
Hi there，
My order number is 123456(訂單號), which was placed on 05/22/2016(訂單日期). May I have the tracking number of it? Thanks.
六、要求退回價格差
Hi there,
My order number is 123456(訂單號). XXX was $20(下單時的價格) and it is $15(現在的價格) now so I strongly request price match, which is $5(差價). Please refund the difference to my original credit card. Thanks.
七、追問砍單原因
Hi there，
My order number is 123456(訂單號), which was placed on 05/22/2016(訂單日期). However, you cancelled it without notifying me. May I know the reason?
八、修改送件地址
Hi there，
My order number is 123456(訂單號), which was placed on 05/22/2016(訂單日期). I wanna request to change shipping address, which is XXX(新地址). Thanks.
以上就是小編為大家匯總的英文客服常用語，希望小編的文章能夠幫助大家，想了解更多關于英文客服的內容，請關注小編。
【萌萌客:m.richlegacy2u.com】提供專業的電商在線客服外包服務、電話客服及內容審核等服務，幫您簡單客服難題。
