郵件客服一般在外貿公司工作，通過郵件的方式聯系客戶。由于郵件客服工作方式比較單一，為了提高業績，一般客服都會做統一的模板，這樣既顯得專業又覺得簡潔，下面小編就為大家簡單介紹幾種郵件客服常用的模板。
1、詢問客戶對報價的看法
Dear xxx,
Hope everything goes well with you!
Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.
If there is anything we can do for you, we shall be more than pleased to do so.
Hope we can build good cooperation with you and your company.
Best regards.
2、保持小強精神，重發報價
Hello, xxx,
Wish you have a nice day!
May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.
Waiting for your favorable reply soon!
Best wishes.
3、利用報價的有效期給客戶一點壓力
Hello, xxx,
Hope everything goes well! It’s Judy.
We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX . Pls kindly check whether the price is workable? Because the price will be invalid on xxxx.
Wish we will promote business.
Best regards.
4、追問客戶的評價和反饋
Dear xxx,
How are you recently?
Several days no news from you have you got my enquiry for xxxx? Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance.
Many thanks and best regards.
5、了解報價反饋，附上產品目錄表
Good day! My friends, Judy again.
My quotation of xxx you might have received and considered. Could you kindly advise your comments at your earliest convenience?
Enclosed is the E-catalog of Kington, please kindly check! If there is any item you are in need of, please contact me! I’ll be more than pleasure to offer the information you want. Thanks…
I am of service at any time!
Best regards.
6、待客戶在目錄表中發現適合的產品
Hello, my friends,
Have u received and checked the E-catalog send in my last email? Hope they are workable for your market! If you find some product really attractive to you, please feel free to contact us. We are more than pleasure to offer you with more information that you want.
If you want to estimate the products show, yes, sample can be sent for your reference!
We hope can establish a good business relationship with you in the near future.
Best regards.
7、嘗試轉換訂單
Hello, xxx,
Now I am writing for keeping in touch with you for further business.
If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
Thanks and best regards.
8、了解客戶是否有新的詢盤或訂單
Dear xx,
I hope you are doing well.
Have you got any new order? Pls keep me posted if yes, I will send you our updated price for your review.
Best regards.
9、大客戶主動嘗試提供免費樣品
Dear xxx,
Free sample can be sent for your reference if you need. How's your opinion?
As our several communications, I hope that we can build cooperation between us.
Waiting for your reply.
Best wishes.
10、調整價格，刺激一下客戶
Informing the change of price
Dear xxx,
How are you? Long time no contact and hope everything goes well with you.
Our products and quotation had updated .Would u pls check our new quotation with new items in attachments? If have any questions, pls contact me freely.
Best regards.
以上就是小編為大家總結的關于郵件客服的常用模板，希望小編的文章能夠對大家有所幫助。
【萌萌客:m.richlegacy2u.com】提供專業的電商在線客服外包服務、電話客服及內容審核等服務，幫您簡單客服難題。
