
和中文客戶說的問題和話術都是一樣的,只是用英文說出來的。

1.推薦樣品
Here attached specifications of B products. Please kindly check it. Would you like to
get a sample? Please kindly advise your shipping address.
2.告知快遞單號
Hi Mark, here is your tracking number: xxx xxx xxx by DHL. It will arrive within 5 working days.
3.是否收到樣品
Have you received the samples of waybill xxx xxx xxx? Is it fit your needs?
Please let us know when you finished testing.
4.樣品反饋
Hi Mark, it has been two weeks since last contact. Any feedback about the sample?
5.新品推薦
Recently we developed a new product, xxx. It has a good performances in …
Here attached pictures and specifications for your reference.

英文客服的需要解決的問題一般與普通客服都是一樣的,自然話術也是一樣的。